I am having trouble logging in to the student portal.

There are many reasons why the student portal may fail to load. If you are having trouble, please try some of the following solutions. 

Please note:

- Returning students will not have access to the portal until being readmitted (Admissions - Evangel University).

- Mac users may experience issues using the Safari web browser. Evangel IT recommends using Microsoft Edge.

1) Use an Incognito/InPrivate browsing session.

Clearing your browsing cache can fix web login issues because it removes outdated or corrupted data, such as cookies, session tokens, or cached files.

Keyboard Shortcut

Ctrl + Shift + N (Windows) or Command + Shift + N (Mac)

Edge/Chrome

If the keyboard shortcut does not work, click the three-dot menu (top-right) and choose "New Incognito/InPrivate Window."

Safari

Click File > New Private Window.

If you can log in this way, clear your browsing cache to fix the error. This is located in the browser's History setting.

2) Turn off all Virtual Private Networks (VPNs).

You cannot sign into the portal with a VPN because it may detect suspicious IP addresses that conflict with the authentication process. You will need to turn any VPNs off. If you are unsure where to toggle your VPN, consider your:

• Computer OS settings
• Browser extensions
• Antivirus software

3) Update your password (passwordreset.evangel.edu).

Using the incorrect username and password combination will result in denied access to the student portal. If you are unsure if you are using the correct password, consider updating it.

4) Type in your password manually (compared to autofill).

If you cannot sign into the portal, you should avoid autofilling your password because the stored credentials may be outdated, incorrect, or corrupted. Manually entering your password ensures you're using the correct, up-to-date credentials and helps identify if the issue stems from the autofill data itself.

5) Remove '@evangel.edu' from your username.

If you're unable to sign into the portal, try using your username (remove the domain "@evangel.edu" from your Evangel email address.). Removing the domain can help avoid credential errors and confirm you're entering the correct login information.

6) Try a different network.

Trying a different network, such as a mobile hotspot, can resolve login errors by allowing a fresh connection, unblocked from flagged IP addresses if you were using mobile data or a VPN prior.

7) Sign-in on a different device.

Device-specific reasons for failing to log into the Evangel student portal include corrupted browser cache or cookies, outdated browser versions, incorrect VPN configurations, faulty autofill credentials, conflicting browser extensions, restrictive device security settings, or operating system compatibility issues, which can often be resolved by trying a different device.

8) Switch to a different browser.

Using a different browser, such as switching from Chrome to Edge, can resolve login issues with the Evangel student portal, as the problem may stem from browser-specific issues like corrupted cache, incompatible extensions, or outdated versions that interfere with the portal’s authentication process.

This can also solve the issue if you are logged into the portal with a different Evangel account and need to switch.

Still having trouble?

Create a Helpdesk ticket by emailing Help@evangel.edu or leave a voicemail at 417-575-5400. We are happy to assist and will respond as soon as possible.