Silverlight is Showing White Screen

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Problem: Silverlight shows a white screen while the video plays

Resolution: This issue seems to be caused by a hardware acceleration setting. This can be disabled by going through the following troubleshooting steps: 

  1. Right click in the video screen
  2. Click on Silverlight
  3. Go to the Playback Tab
  4. Uncheck the 2nd box, it says "Enable Hardware Acceleration"
  5. Close the Silverlight Box
  6. Restart the program that you were trying to view the video in
  7. Try to watch video like you had before

If the above resolution steps do not solve the issue, please contact the helpdesk.

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